Privacy Policy

Privacy Notice

Last Updated: May 1, 2023

This Privacy Notice describes how we collect and use your personal information in relation to DedicatedToVO websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “DedicatedToVO Offerings”).

This Privacy Notice does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

Personal Information We Collect

We collect your personal information in the course of providing DedicatedToVO Offerings to you.

Here are the types of information we gather:

• Information You Give Us: We collect any information you provide in relation to DedicatedToVO Offerings. Click here to see examples of information you give us.
• Automatic Information: We automatically collect certain types of information when you interact with DedicatedToVO Offerings. Click here to see examples of information we collect automatically.
• Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. Click here to see examples of information we collect from other sources.

How We Use Personal Information

We use your personal information to operate, provide, and improve DedicatedToVO Offerings. Our purposes for using personal information include:

• Provide DedicatedToVO Offerings: We use your personal information to provide and deliver DedicatedToVO Offerings and process transactions related to DedicatedToVO Offerings, including registrations, subscriptions, purchases, and payments.
• Measure, Support, and Improve DedicatedToVO Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop DedicatedToVO Offerings.
• Recommendations and Personalization: We use your personal information to recommend DedicatedToVO Offerings that might be of interest to you, identify your preferences, and personalize your experience with DedicatedToVO Offerings.
• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect bank account information from DedicatedToVO Marketplace sellers for identity verification.
• Communicate with You: We use your personal information to communicate with you in relation to DedicatedToVO Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
• Marketing: We use your personal information to market and promote DedicatedToVO Offerings.
• Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, DedicatedToVO, and others. We may also use scoring methods to assess and manage credit risks.
• Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Cookies

To enable our systems to recognize your browser or device and to provide, market, and improve DedicatedToVO Offerings, we and approved third parties use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookie Policy.

How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.

• Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through DedicatedToVO Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party. For example, you can order services, software, and content from sellers using the DedicatedToVO Marketplace and we provide those sellers information to facilitate your subscription, purchases, or support.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of DedicatedToVO, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of Personal Information

DedicatedToVO is located in Canada, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with DedicatedToVO Offerings, your personal information may be stored in or accessed from multiple countries, including Canada and/or the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

How We Secure Information

At DedicatedToVO, security is our highest priority. We design our systems with your security and privacy in mind.

• We protect the security of your information during transmission to or from DedicatedToVO websites, applications, products, or services by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with DedicatedToVO Offerings. Click here for a list of examples of information that you can access. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many DedicatedToVO Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain DedicatedToVO Offerings.

• Account Information: If you want to add, update, or delete information related to your account, please go to the Account Management Console (once we have accounts). When you update or delete any information, we usually keep a copy of the prior version for our records.
• Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the Account Management Console (once we have accounts). If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
• Cookies Preferences: You can change your cookie preferences on DedicatedToVO sites at any time by clicking Cookie Preferences in the footer of the website. You can also manage cookies through your browser settings. The “Help” feature on most browsers and devices will tell you how to remove cookies from your device, how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
• Sellers and DedicatedToVO Partners: Sellers and DedicatedToVO Partner Network members can add, update, or delete information in the DedicatedToVO Marketplace account management console.

Children’s Personal Information

We don’t provide DedicatedToVO Offerings for purchase by children. If you’re under 18, you may use DedicatedToVO Offerings only with the involvement of a parent or guardian.

Third Party Sites and Services

DedicatedToVO Offerings may embed content provided by others or include links to other websites and applications. These companies may collect information about you when you interact with their content or services. We are not responsible for the practices of these companies. Please consult their privacy policies to learn about their data practices.

Retention of Personal Information

We keep your personal information to enable your continued use of DedicatedToVO Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions

If you have any concerns about privacy at DedicatedToVO, please contact us with a thorough description, and we will try to resolve the issue for you.

Our business changes constantly, and our Privacy Notice may also change. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

Examples of Information Collected

Information You Give Us

You provide information to us when you:

• search for, subscribe to, or purchase DedicatedToVO Offerings;
• create or administer your DedicatedToVO account (and you might have more than one account if you have used more than one email address when using DedicatedToVO Offerings);
• configure your settings for, provide data access permissions for, or otherwise interact with DedicatedToVO Offerings;
• register for or attend a DedicatedToVO event;
• offer your content, products, or services on or through DedicatedToVO Offerings or the DedicatedToVO Marketplace (or other similar venues operated or provided by us);
• communicate with us by phone, email, or otherwise;
• complete a questionnaire, a support ticket, or other information request forms;
• post on DedicatedToVO websites or participate in community features; and
• employ notification services.

Depending on your use of DedicatedToVO Offerings, you might supply us with such information as:

• your name, email address, physical address, phone number, and other similar contact information;
• payment information, including credit card and bank account information;
• information about your location;
• information about your organization and your contacts, such as colleagues or people within your organization;
• usernames, aliases, roles, and other authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
• your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend a DedicatedToVO event or use certain DedicatedToVO Offerings;
• information regarding identity;
• corporate and financial information; and
• VAT numbers and other tax identifiers.

Automatic Information

We collect information automatically when you:

• visit, interact with, or use DedicatedToVO Offerings (including when you use your computer or other device to interact with DedicatedToVO Offerings);
• download content from us;
• open emails or click on links in emails from us; and
• interact or communicate with us (such as when you attend a DedicatedToVO event or when you request customer support).

Examples of the information we automatically collect include:

• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
• the location of your device or computer;
• authentication and security credential information;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
• DedicatedToVO Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
• the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and DedicatedToVO Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
• email addresses and phone numbers used to contact us; and
• identifiers and information contained in cookies (see our Cookie Policy).  

Information from Other Sources

Examples of information we receive from other sources include:

• marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
• subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as DedicatedToVO training courses), or third parties (such as products offered through the DedicatedToVO Marketplace) in relation to DedicatedToVO Offerings;
• search results and links, including paid listings (such as Sponsored Links); and
• credit history information from credit bureaus.

Information You Can Access

Examples of information you can access through DedicatedToVO Offerings include (if you have provided them to DedicatedToVO):

• your name, email address, physical address, phone number, and other similar contact information;
• usernames, aliases, roles, and other authentication and security credential information;
• your subscription, purchase, usage, billing, and payment history;
• payment settings, such as payment instrument information and billing preferences;
• tax information;
• email communication and notification settings; and
• if you participate in the DedicatedToVO Marketplace or DedicatedToVO Partner Network (or other similar venues operated or provided by us), your account, your status, subscriptions, and other information.

Specific partner disclosures

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Google uses the information shared by our sites and apps to deliver our services, maintain and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse, and personalize content and ads you see on Google and on our partners’ sites and apps. See Google’s Privacy Policy to learn more about how they process data for each of these purposes and our Advertising page for more about Google ads, how your information is used in the context of advertising, and how long Google stores this information.